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Creating engagement through discussion forums

  |  5 min read

Engaging students in an online environment can feel different from teaching in a traditional classroom, but meaningful dialogue is still possible. In fact, online discussions can give students more time to reflect, connect course ideas to their own experience, and respond thoughtfully to one another.  

Research shows that discussion boards support deeper learning when students actively build knowledge and engage with ideas (Guo, Chen, Lei, & Wen, 2014). However, this does not happen on its own. Unfacilitated forums tend to remain superficial and do not support strong knowledge construction (Jo, Park, & Lee, 2017; Guo et al., 2014; Williams, Jaramillo, & Pesko, 2015). Your role in guiding thinking through participation and feedback is essential. 

Review the list of strategies below to explore how you can use your presence and guidance to help students move beyond surface-level participation and into genuine conversation.

Strategies for using presence and guidance

Your presence matters in online discussions, but authentic dialogue can stall if students feel that every response is being monitored or evaluated. Instead of replying to every post, focus on strategic intervention. You might find that you are only replying to ~20% of posts within each forum, but your level of participation will be determined by your subject matter, student needs, and the unique culture of every online course.  

Example

You might step in when a conversation is gaining momentum, when students need help pushing their thinking further, or when a thread has started to lose focus. This allows you to guide the discussion without taking it over. 

Students often take their cues from you. If you want them to engage thoughtfully show them how to ask questions and build on each other’s ideas. Model those behaviors in your own responses so that they can learn from your practice. 

Guo et al. (2014) define effective instructor participation as formative comments that help maintain idea exchange, keep conversations on track, promote deeper inquiry, and connect practice to theory (p. 196). This means you should move beyond responses like “Good job” or “I agree.” 

Example

Instead of simply affirming a post, you might ask a follow-up question, point out a connection to another student’s comment, or invite the student to consider a different angle. This shows students that discussion is not just about posting an answer. It is about engaging in an exchange of ideas.

One of the simplest ways to encourage authentic dialogue is to move beyond evaluation and into inquiry. When students share an idea, ask questions that prompt them to elaborate, clarify, or apply their thinking. To spark more meaningful discussions, try asking different types of questions, Davis (2018) lists various questions types you can use to guide students’ discussion:  

  • Summary: Prompt synthesis of ideas 
  • Challenge: Ask students to examine assumptions or conclusions  
  • Relational: Prompt comparisons between ideas or perspectives  
  • Diagnostic: Explore underlying causes or motivations  
  • Action: Encourage students to propose next steps or solutions  
  • Cause/Effect: Examine relationships between factors  
  • Extension: Push the discussion into new areas  
  • Hypothetical: Introduce a change in context or conditions  
  • Priority: Ask students to identify what matters most
Example

You might ask, “What led you to that conclusion?” “How might this look in your workplace?” or “How does your perspective compare with what another classmate shared?” These kinds of questions encourage students to think more deeply and respond more meaningfully. 

Authentic dialogue becomes more likely when students are not just responding to prompts but are also asking their own questions. Encourage students to use discussion as a place to explore uncertainty, test ideas, and invite feedback.  

When students pose thoughtful questions to the group, they take greater ownership of the discussion and often engage with the material on a deeper level. This also helps you see what students are most interested in or where they may need support.

Students are more likely to engage in authentic dialogue when they see discussion as a conversation with peers rather than a task completed for you. You can support this by drawing connections across posts and inviting students to respond to specific classmates. 

Example

For example, you might point out that two students raised similar concerns from different perspectives and ask them to continue the exchange. You might also encourage a student to respond to a classmate whose experience differs from their own. These small facilitation moves can help build a stronger sense of community and encourage more substantive interaction. 

Some students communicate more effectively through video, audio, or visual formats than through text alone. Allowing students to share ideas using multimedia can make discussions feel more personal and dynamic. 

This approach also supports Universal Design for Learning by giving students multiple ways to engage and contribute. As you do this, make sure all students can access the materials and participate fully. 

Authentic dialogue in online discussions depends on more than a well-written prompt. It grows through facilitation that encourages curiosity, connection, and deeper thinking. When you model meaningful interaction, ask thoughtful follow-up questions, and help students engage with one another, you can turn discussion into a more active and rewarding part of the learning experience.


References
  • Alzahrani, M. G. (2017). The effect of using online discussion forums on students’ learning. TOJET: The Turkish Online Journal of Educational Technology, 16(1), 164–176.  
  • Davis, G. (2018, July 18). Discussion forums [PowerPoint slides]. Louisville, KY: The Learning House, Inc. 
  • Guo, W., Chen, Y., Lei, J., & Wen, Y. (2014). The effects of facilitating feedback on online learners’ cognitive engagement: Evidence from the asynchronous online discussion. Education Sciences, 4, 193–208. 
  • Jo, I., Park, Y., & Lee, H. (2017). Three interaction patterns on asynchronous online discussion behaviours: A methodological comparison. Journal of Computer Assisted Learning, 33, 106–122. 
  • Kelly, R. (2014, March 7). Discussion board assignments: Alternatives to the question-and-answer format. Retrieved from https://www.facultyfocus.com/articles/online-education/discussion-board-assignments-alternatives-question-answer-format/ 
  • McCarthy, J., Smith, J. L., & DeLuca, D. (2010). Using online discussion boards with large and small groups to enhance learning of assistive technology. Journal of Computing in Higher Education, 22, 95–113. 
  • Rhode, J. (2014, May 11). How to write engaging questions for online forums [blog post]. Retrieved from https://elearninginfographics.com/how-to-write-engaging-questions-for-online-forums-infographic/ 
  • Riggs, S. A., & Linder, K. E. (2016, December). Actively engaging students in asynchronous online classes. Retrieved from https://www.ideaedu.org/idea_papers/actively-engaging-students-in-asynchronous-online-classes/ 
  • Williams, S. S., Jaramillo, A., & Pesko, J. C. (2015). Improving depth of thinking in online discussion boards. The Quarterly Review of Distance Education, 16(3), 45–66.